Privacy Policy

  • Pen Palace values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, www.penpalace.in , and make a purchase from our online store.

    •

    1. Information We Collect

    Personal Information:

  • Contact Information: Name, email address, mailing address, and phone number.
  • Payment Information: Credit card details and billing information.
  • Account Information: Username and password for registered users.

    •

    Non-Personal Information:

  • Technical Data: Browser type, IP address, operating system, and device information.
  • Usage Data: Pages viewed, links clicked, time spent on our website, and referring URLs.

    •

    2. How We Use Your Information

    To Provide Services:

  • Process and fulfill your orders.
  • Deliver products to your specified address.
  • Send order and shipping confirmations.

    • To Communicate:

  • Respond to your inquiries and provide customer support.
  • Send promotional emails and newsletters (you can opt-out at any time).

    •  

    To Improve Our Services:

  • Analyze usage trends to enhance our website.
  • Personalize your shopping experience.
    • 
  • To Protect:

  • Detecting and preventing fraud.
  • Ensure the security of our website and your information.

    •

    3. How We Share Your Information

    We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following circumstances:

    Service Providers:

  • We may share your information with third-party vendors who assist us in operating our website, conducting our business, or servicing you, provided they agree to keep your information confidential.

    • Legal Requirements:

  • We may disclose your information if required by law or in response to valid requests by public authorities (e.g., a court or a government agency).

    • Business Transfers:

  • In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be among the assets transferred.

    •

    4. Security of Your Information

    We implement a variety of security measures to maintain the safety of your personal information. However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, while we strive to protect your personal information, we cannot guarantee its absolute security.

    5. Your Choices

    Opt-Out:

  • You can opt-out of receiving our promotional emails by following the unsubscribe link in those emails. You will continue to receive transactional emails related to your orders.

    • Access and Update:

  • You can access and update your personal information by logging into your account on our website or contacting us directly.

    •

    6. Cookies and Tracking Technologies

    We use cookies and similar tracking technologies to track activity on our website and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

    7. Third-Party Links

    Our website may contain links to other websites. We are not responsible for the privacy practices of those websites. We encourage you to read the privacy policies of each website that collects personal information.

    8. Children's Privacy

    Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

    9. Changes to This Privacy Policy

    We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. You are advised to review this Privacy Policy periodically for any changes.

    10. Contact Us

    If you have any questions about this Privacy Policy, please contact us at:

    Pen Palace Email: penpalace322@gmail.com

    Address: Shop No. 322, Chaura Rasta, Jaipur

    By using our website, you consent to our Privacy Policy.