Terms & Conditions

Welcome to Pen Palace! These terms and conditions ("Terms") apply to your use of our website, www.penpalace.in , and your purchase of products from our online store. By accessing or using our website, you agree to comply with and be bound by these Terms. If you do not agree to these Terms, please do not use our website.

1. Use of Website


  • You must be at least 13 years old to use our website and make purchases. By using our website, you represent that you meet this age requirement.

  • Account Registration:

  • To access certain features of our website, you may need to register an account. You are responsible for maintaining the confidentiality of your account information and password.

  • Prohibited Conduct:

  • You agree not to use our website for any unlawful purpose or in any way that could harm or disrupt our operations or interfere with other users' enjoyment of the website.

  • 2. Orders and Payment

    Order Acceptance:

  • All orders are subject to our acceptance. We reserve the right to refuse or cancel any order for any reason, including product availability, errors in pricing or product descriptions, or issues with payment.
  • Pricing and Payment:

  • Prices for our products are listed on our website and are subject to change without notice. Payment must be made at the time of purchase using a valid credit card or other payment methods accepted by us.
  • Taxes:

  • You are responsible for paying any applicable sales tax or other taxes related to your purchase.

  • 3. Shipping and Delivery


  • We ship products to addresses within India. Shipping costs and delivery times will vary based on your location and the shipping method selected.


  • We strive to deliver your order within the estimated delivery timeframes. However, we are not responsible for delays caused by shipping carriers or other factors beyond our control.

  • 4. Returns and Refunds

    Return Policy:

  • We do not accept returns of pens or any other writing instruments or accessories.

  • 5. Product Descriptions


  • We strive to provide accurate and complete descriptions of our products. However, we do not warrant that product descriptions or other content on our website are accurate, complete, reliable, current, or error-free.

  • 6. Intellectual Property


  • All content on our website, including text, graphics, logos, images, and software, is the property of Pen Palace or its licensors and is protected by intellectual property laws.

  • Use:

  • You may not use, reproduce, distribute, or create derivative works based on any content from our website without our express written permission.

  • 7. Limitation of Liability


  • Our website and products are provided "as is" and "as available" without warranties of any kind, either express or implied. We do not warrant that our website will be uninterrupted or error-free.

  • Liability:

  • To the fullest extent permitted by law, Pen Palace shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of our website or products.

  • 8. Indemnification

    You agree to indemnify and hold harmless Pen Palace, its officers, directors, employees, and agents, from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorney's fees, arising out of or in any way connected with your use of our website or violation of these Terms.

    9. Governing Law

    These Terms and your use of our website shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles.

    10. Changes to These Terms

    We reserve the right to update or modify these Terms at any time. We will notify you of any changes by posting the updated Terms on our website. Your continued use of our website after any such changes constitutes your acceptance of the new Terms.

    11. Contact Us

    If you have any questions about these Terms, please contact us at:

    Pen Palace Email: penpalace322@gmail.com

    Address: 322, Chaura Rasta, Jaipur